Location: Central England (Home-Based (Hybrid / Remote) with 1 day per week in Milton Keynes)
Salary: Circa / in the region of £45,000 per annum DOE (offering flexibility for the right candidate) + Share of company profits after 12 months
Number of Direct Reports: 2
Hours: 35 hours per week, Monday to Friday
Contract: Permanent Position
KEY EXPERIENCE
Software & Data Reporting – Experience with data-driven platforms, reporting tools, and technical issue resolution.
Market Research / Insights – Background in market research, insights, or data analysis within retail or foodservice.
Client Support & Service Management – Strong customer service skills, managing support queries, and ensuring high service levels.
Project & Team Leadership – Experience leading teams, coordinating projects, and working with cross-functional teams (IT, data, commercial).
Advanced Excel & Numeracy – High proficiency in Excel and strong analytical skills for handling large datasets.
MORE ABOUT THIS GREAT Head of Client Support Services OPPORTUNITY:
Our client is a leading provider of data management and insight services within the wholesale, convenience retail, and foodservice sectors. With a reputation for exceptional customer service and cutting-edge reporting solutions, they are seeking a *** Head of Client Support Services *** to maintain and enhance their outstanding service delivery.
The Head of Client Support Services role:
This pivotal role ensures the smooth operation of our client’s reporting platforms and customer support services. Acting as the key interface between online users, IT development teams, and data quality specialists, the successful candidate will manage platform uptime, resolve support queries, and oversee client reporting.
Key responsibilities in the Head of Client Support Services position:
Ideal Candidate Profile
What’s on offer with the Head of Client Support Services opportunity:
This is an excellent opportunity for a detail-driven, tech-savvy, and people-focused professional to take ownership of a critical function within a growing business.
If you have a passion for delivering exceptional client support in a data-driven environment, we’d love to hear from you.