Our client, a successful and well-established business in a niche business sector is seeking a *** Customer Services Administrator *** to join their team.
Main Duties - To work within the customer services team, providing excellent customer service to our client's customers, ensuring consistently high standards are met.
Key Tasks
- Process orders via electronic communication and telephone, ensuring they are entered or uploaded accurately onto SAP in a timely manner.
- To ensure that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
- To ensure the correct pricing is applied, including checking that the minimum order value and carriage charges are appropriate.
- Checking order inputs against original orders and then confirming to customers.
- Responding to, and promptly acting upon all customer queries
- Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company.
- To carry out any other duties as may be required by the Company from time to time.
Skills and experience preferences
- A motivated and organised individual, with a ‘can-do’ approach to work
- A good understanding of computer systems particularly Microsoft Office packages.
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Quick learner
- SAP knowledge would be an advantage.
- Full training will be given.
WORKING HOURS, HOLIDAY AND COMPANY BENEFITS
- Working hours 37.5 hours per week, 8:30am to 5pm M-F, 1-hr lunch (flexible on when the lunch break can be taken)
- Income cover protection
- BUPA Medical and Dental Insurance
- Life Insurance
- Contributory Pension up to 6% Employer / 8% Employee
- On-site parking
- Employee allotments
- On site dog kennels available
- Complimentary plants / new specimen plants offered to staff
- Kitchen facilities available