Customer Service Advisor – Business to Business (B2B)
- Location: Brackley, Northamptonshire
- Position: Permanent, Full-Time
- Hours: Monday to Friday, 08:30–17:00 (37.5 hours per week)
- Salary: Circa £26,000 (dependent on experience)
About the Customer Service Advisor Role:
Our client, a well-established organisation within a commercial product sector, is seeking a professional and customer-focused individual to join their team as a Customer Service Advisor.
This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support to a wide business customer base.
Key Responsibilities for the Customer Service Advisor position:
- Be the first point of contact for all customer enquiries (via telephone and email)
- Accurately process sales orders and related transactions
- Provide professional and timely communication to both customers and colleagues
- Build and maintain strong relationships with clients
- Keep detailed and accurate customer account records
- Resolve queries effectively, escalating when required
- Collaborate with internal departments to deliver exceptional customer service
- Ensure compliance with company processes, standards, and data protection regulations
- Stay informed about products and internal procedures
- Support the wider Sales & Marketing team when needed
Candidate Profile
- Minimum 2 years’ experience in customer service, sales desk, or sales administration
- Educated to GCSE level (or equivalent)
- Confident communicator — both verbal and written
- Excellent attention to detail and accuracy in data handling
- Proficient with CRM systems and general IT literacy
- Proactive, solution-focused, and customer-driven approach
- Strong team player with a positive attitude
Additional:
Benefits: 23 days annual leave + bank holidays, birthday day off, stakeholder pension