Customer Service Advisor - Business to Business (B2B)
- Location: Brackley, Northamptonshire
- Position Type: Permanent, Full-Time
- Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week)
- Salary: Circa £25,000 (Dependent on experience)
- Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension
Customer Service Advisor Overview:
Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a *** Customer Service Advisor ***.
This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base.
Customer Service Advisor -Key Responsibilities:
- Serve as the first point of contact for all customer and sales-related enquiries via telephone and email
- Accurately and efficiently process sales orders and related transactions
- Maintain professional, courteous communication with internal and external customers
- Develop and sustain positive relationships with clients and colleagues
- Maintain detailed records and statistical data related to customer accounts and sales
- Collaborate with relevant departments to resolve queries and ensure an exceptional service experience
- Monitor and follow up on customer issues, escalating where necessary
- Ensure adherence to company standards, processes, and data protection regulations
- Support the wider Sales & Marketing team as needed
- Stay current with company products and internal procedures
Candidate Profile / Customer Service Advisor:
- Minimum of 2 years’ experience in a customer service or sales desk / sales administration role
- GCSE level education or equivalent
- Strong communication skills - both verbal and written
- Excellent attention to detail and accuracy in data handling
- Proficiency in using CRM systems and general computer literacy
- A proactive and solution-focused approach to customer service
- Collaborative team player with a positive attitude
Key Words for the Customer Service Advisor Role:
- Customer Service
- Sales Order Processing
- CRM Systems
- Communication Skills
- Problem Solving