Customer Service Administrator
Location: Brackley, Northamptonshire (Office-based)
Salary: £25,500 - £26,500 per annum DOE
Contract Type: Permanent | Full-time (40 hours per week)
About the Role
Our client, a well-established organisation within the home services sector, is seeking a proactive and organised Customer Service Administrator to provide first-class administrative support across its UK network. This is an excellent opportunity to join a reputable company that values growth, customer satisfaction, and strong working relationships.
Key Responsibilities for the Customer Service Administrator role:
- Accurately log and track sales turnover and match customer contracts to goods orders.
- Approve orders, resolve queries, make amendments, and liaise with suppliers for quotations.
- Process daily orders promptly upon receipt of payment, issue purchase orders, and provide estimated delivery dates and dispatch confirmations.
- Maintain credit control processes, ensuring goods orders are processed within agreed timescales.
- Report and log any damaged or missing items and manage completion certificate receipts.
- Handle general telephone queries and customer complaints in a calm and professional manner.
- Coordinate the ordering of flowers and gifts for the network as needed.
- Assist with sending agreements and arranging conference facilities for training and meetings.
- Undertake any other reasonable duties within the scope of the role.
Customer Service Administrator - Candidate Profile:
Essential:
- Previous experience in an administrative role.
- Proficiency with the full Microsoft Office Suite.
- Strong communication and customer service skills.
- Excellent organisational and time management abilities.
- Ability to work independently and collaboratively within a team.
- Calm, polite, and professional telephone manner.
Desirable:
- Basic financial administration experience.
- Familiarity with CRM systems.
What’s on Offer in this Customer Service Admin position:
- A supportive team environment within a reputable, values-driven company.
- Opportunities for growth and development.
- Inclusive and respectful workplace culture.
Key Terms:
- Administration
- Credit Control
- CRM Systems
- Microsoft Office Suite
- Customer Service